FREQUENTLY ASKED QUESTIONS

Yes, you can select your own seat. In case of e-mail booking, seats will be selected automatically according to the price range of your preference.

No cancellation or tickets exchange will be permitted once payment has been completed. We may provide refunds only when a performance is cancelled—in such a case, we will try to contact you as much as possible.

Please contact our box office by email info-en@saf.or.jp.

The response may be different depending on the performance.

We offer “U-25” discount tickets for those who are aged 25 and under.　For many of performances presented by SAITAMA ARTS FOUNDATION U25 concessions will be available, and they must be requested at the time of booking.

The prices and number of seats available may vary depending on the performance. Please check details for each performance (See WHAT’S ON section). Proof of eligibility must be shown for U25 concessions at the entrance of the theater/hall on the day of the performance.

For the performances presented by SAITAMA ARTS FOUNDATION, limited number of tickets are usually available at the entrance of the theater/hall on the day of the performance from 1 hour before the show starts. Reservation in advance is not available. The availability and details for purchase depend on the performance.

Please check our website for details of each performance after 10:00am the day of the performance.

Payment can be made by cash or credit card (VISA, Master, Amex and JCB) for tickets on the day of the performance. We regret we are unable to accept any bank transfer, debit card, or cheque.

Please contact our box office by email info-en@saf.or.jpWe offer concession for group of 10 or more.

We will keep his/her ticket for your company at the entrance of the theater/hall.

It depends on the performance, so please follow the usher’s guide. Please be at the venue enough time before the performance starts.

Yes, and please show your ticket stub to the staff at the entrance when you leave and come back to the theater/hall.

Please contact our box office by email info-en@saf.or.jp.

The response may be different depending on the performance.

Location information including map is here.

By Train: Urawa of JR Line (6-minute walk from the West Exit)

SAITAMA ARTS THEATER

Main Theater

Adaptable Theater

Concert Hall

Audio Visual Hall

SAITAMA HALL

Large Hall

Small Hall

*Above are the basic plans. Seating price may vary depending on the performance.

No, we are afraid eating and drinking are permitted only in the foyer.

Drinks and snacks are available at the buffet in the foyer.

If you want to spend some time enjoying a meal before or after the performance, we recommend the restaurant and the cafe inside the theater as follows,

Restaurant: Bistro Yama

Cafeteria: Caffe Peperone

There are vending machines selling beverages on the first floor.

Smoking is not permitted except for in the designated smoking area located outside near the entrance of the main theater and audio-visual hall.

You can check your luggage, coats and flower-bouquet during the performance in our cloakrooms. Coin-return lockers (100yen deposit) are available in a limited number on the first floor (in front of General Information desk and near the Theater Arts Archives).

Preschool children are not admitted to theater/hall, except for certain performances. For further information, see WHAT’S ON section.

Childcare services for 6-months and older children are available during the performance presented by SAITAMA ARTS FOUNDATION. Reservation is necessary by one week before the performance.

Please contact

ASUKA

Tel: 0120-165-115 (10:00am-5:00pm except Sats, Suns, and National Holidays)

2,000 yen / a child

Thank you for your cooperation with good manners.

Please consider whether you block the view of those who are sitting behind you. Take off your hat, and do not lean out of your seat.

Turn off all the electronic devices completely, including cell phones and watch alarms. Don’t talk to your company during the performance. Though a few whispered words to you it might be, to the other audience a major distraction. Save discussions for intermission and after the performance.

Please don’t make any unrelated sounds such as plastic bag rustle or loud snore. They might be really disrespectful to others.

You cannot record or film a performance. Photography inside the theater/hall is never allowed.

Don’t change seats during the performance. If you need to leave for any reason during the concert, please show the courtesy to others, and leave between pieces.

Yes, but it is advised to use public transportation due to limited availability.

Please contact General Information desk on the first floor.

TEL: 048-858-5500 (10:00am-7:00pm except closed)

By email:info-en@saf.or.jp

The number of parking space is limited, so please contact us in advance. Please understand we may or may not be able to reserve the space for you depending on the day.

We have a limited number of wheelchairs available free of charge, (By email: info-en@saf.or.jp).